Client Delivery Manager - Halifax

Our client is a multi-award-winning Community Interest Company helping households across the UK live in warmer, healthier and more energy-efficient homes. Working with local authorities, housing providers, energy networks and community organisations, they deliver energy advice and home improvement programmes designed to reduce fuel poverty and carbon emissions. As a social-purpose organisation, surplus income is reinvested into initiatives that support vulnerable households and local communities.

We are looking for an experienced Client Manager to take ownership of the end-to-end delivery of advice contracts and projects from mobilisation through to completion.

Based in Halifax, you will act as the key link between clients, operational teams and internal stakeholders, ensuring contractual requirements, KPIs, SLAs and customer outcomes are consistently achieved. You will manage client relationships, lead contract review meetings, oversee performance and reporting, identify and manage delivery risks, and drive continuous improvement.

You will also help identify opportunities for contract extensions, service improvements and future growth, while providing leadership and support to designated team members.

You will have experience managing contracts, projects or commissioned services within a customer-focused environment, alongside strong client and stakeholder management skills.

You will be confident managing multiple priorities and deadlines, monitoring performance against KPIs and SLAs, analysing data and turning insight into practical improvements. Strong commercial awareness, organisation, problem-solving and communication skills are essential, together with proficiency in Excel, PowerPoint and customer management systems.

This is a permanent, full-time opportunity offering: